• The Technical Assistance Center (TAC)

    Welcome to the Technical Assistance Center Website!

    We're delighted to offer you a user-friendly platform that allows you to resolve technical issues on your own or get you the support you need.

     

    Tier 1 Campus Level Support - Technology Coaches & Librarians

    If you are a campus-based user, you can get help from your onsite Campus Technology Coach or Librarian. 

    Contact them for help and support first. A directory is listed on this site.

     

    Tier 2 District Level Support  - Program Administrators

    All Instructional and Administrative programs are operated throughout the district under the direction of a Program Administrator.

    Contact the appropriate coordinator or director for that system for support with use and simple troubleshooting.

     

    Tier 3 District Level TIS Support - Submit an Incident IQ Ticket

    The best way to get started on your support case with TIS is to submit a ticket in a system called Incident IQ. If you are unfamiliar with the system, start here: Incident IQ.

    Your ticket will get dispatched to a specialized and highly skilled Technology and Information Services Team Member best suited to get started on your case.

    You will receive updates as your ticket moves through our system from reporting to resolution. 

    Click here to submit your Ticket for Tech Support Now

    Account Management & Password Resets

    If you are having issues with your account, email, or password you can reset your Password Here

    If you are unable to reset your password or need access to a particular system, contact eis@clint.net or call 915-926-4121

     

    Technology Quotes from the Technical Assistance Center

    All requests for Technology related assets are processed by the TAC.

    The Department of TIS has standardized technology devices from desktops to printers and everything inbetween.

    Please do not contact vendors directly to obtain technology quotes. 

    Click Here to request quotes for technology equipment.

     

    System Statuses

    Cloud/Web based software suites have a status page. You can check this page to see if the application you are using is having issues. 

    Click Here to check system status for: Google Workspace for Education, Microsoft, Eduphoria, Clever, Securly, Courseware, HMM, and others.

     

    Field Technicians and Student Technicians

    Field Techs and Student Techs are dispatched via the Incident IQ system.

    If you would like to contact your field tech directly to follow up on a ticket or provide more information, its best to do so by logging back into Incident IQ. If you want to speak to them  Click here for a Directory and Contact Information

     

    Not sure where to go for help?

    If you encounter any difficulties or have further questions, don't hesitate to reach out to our support team. 

    Contact the TAC - if we are unable to provide service, TAC will re-route you to the appropriate department or individual for assistance Call 915-926-4121

    Tier 3 Support - High Priority

    If you have exhausted all options or this is a technical emergency, contact a TIS team member below.

    Student Information Services Assistance

     For: Student Services, PEIMS, Skyward - Student Module

    Amanda.Soliz@clint.net or 915-208-3263

     

    Infrastructure Services Assistance

    For: Internet Access, Phones, Fax, WIFI, Ethernet

    Antonio.Alvarez@clint.net 915-333-0319

     

    Enterprise Information Services

    For Administrative or Instructional Systems: Accounts, Access, Passwords or Integration/Technical Support, Website Support

    eis@clint.net 

    Gisela.Lucero@clint.net 915-474-4493

    Genesis.Chavez@clint.net or 915-238-2511

     

    Instructional Technology Services

    For help with Student and Teacher Devices, Chromebooks, Google, Instructional Applications, Robotics, Drones, eSports, Makerspaces, Libraries

    TECH_INSTRUCTIONAL@clint.net  or 915-297-0369

     

    Technical Assistance Coordinators

    Classroom Technology Support, ILEARN, FrontRow, Laptops, Desktops, Quotes, Shipping/Receiving, Warehouse, Imaging, Project Management

    Victor.Velasco2@clint.net  915-208-1628 or Alan.Verdin@clint.net 915-294-5489

     

  • Tiered Support Model

  • Incident IQ and Clint