The Technical Assistance Center (TAC)
Welcome to the Technical Assistance Center Website!
We're delighted to offer you a user-friendly platform that allows you to resolve technical issues on your own or get you the support you need.
Tier 1 Campus Level Support - Technology Coaches & Librarians
If you are a campus-based user, you can get help from your onsite Campus Technology Coach or Librarian.
Contact them for help and support first. A directory is listed on this site.
Tier 2 District Level Support - Program Administrators
All Instructional and Administrative programs are operated throughout the district under the direction of a Program Administrator.
Contact the appropriate coordinator or director for that system for support with use and simple troubleshooting.
Tier 3 District Level TIS Support - Submit an Incident IQ Ticket
The best way to get started on your support case with TIS is to submit a ticket in a system called Incident IQ. If you are unfamiliar with the system, start here: Incident IQ.
Your ticket will get dispatched to a specialized and highly skilled Technology and Information Services Team Member best suited to get started on your case.
You will receive updates as your ticket moves through our system from reporting to resolution.
Account Management & Password Resets
If you are having issues with your account, email, or password you can reset your Password Here
If you are unable to reset your password or need access to a particular system, contact email@example.com or call 915-926-4121
Technology Quotes from the Technical Assistance Center
All requests for Technology related assets are processed by the TAC.
The Department of TIS has standardized technology devices from desktops to printers and everything inbetween.
Please do not contact vendors directly to obtain technology quotes.
Click Here to request quotes for technology equipment.
Cloud/Web based software suites have a status page. You can check this page to see if the application you are using is having issues.
Click Here to check system status for: Google Workspace for Education, Microsoft, Eduphoria, Clever, Securly, Courseware, HMM, and others.
Field Technicians and Student Technicians
Field Techs and Student Techs are dispatched via the Incident IQ system.
If you would like to contact your field tech directly to follow up on a ticket or provide more information, its best to do so by logging back into Incident IQ. If you want to speak to them Click here for a Directory and Contact Information
Not sure where to go for help?
If you encounter any difficulties or have further questions, don't hesitate to reach out to our support team.
Contact the TAC - if we are unable to provide service, TAC will re-route you to the appropriate department or individual for assistance Call 915-926-4121
Tier 3 Support - High Priority
If you have exhausted all options or this is a technical emergency, contact a TIS team member below.
Student Information Services Assistance
For: Student Services, PEIMS, Skyward - Student Module
Amanda.Solis@clint.net or 915-208-3263
Infrastructure Services Assistance
For: Internet Access, Phones, Fax, WIFI, Ethernet
Enterprise Information Services
For Administrative or Instructional Systems Accounts, Access or Technical Support, Website Support
Genesis.Chavez@clint.net or 915-238-2511
Instructional Technology Services
For help with Chromebooks, Google, Instructional Applications, Robotics, Drones, eSports, Makerspaces, Libraries
TECH_INSTRUCTIONAL@clint.net or 915-297-0369 or 915-478-8008 or 915-333-0321
Technical Assistance Coordinators
For Passwords, Classroom Technology Support, ILEARN, FrontRow, Laptops, Desktops, Quotes, Shipping/Receiving, Warehouse, Imaging
Campus Technology Coaches & Librarians
Campus based onsite technical support and assistance