Incident IQ
Incident IQ (iiQ) users have one of two roles.
Requestors - Any district staff member with a Clint ISD Google Account (Can submit a request/ticket for IT service)
Note to Requestors: Do your best to identify the correct ticket type that describes the issue you are experiencing. Tickets are routed to the appropriate staff member based on what you select. Choosing the wrong ticket type will delay the response time from staff members. Reserve choosing "Issue Not Listed" as a last resort, our team will route the ticket internally as needed.
Agents - district staff members that resolve IT tickets (i.e. Dept of TIS Field Technicians) and/or CheckIn/Out Assets (i.e. Librarians, Tech Coaches, Budget Clerks, Secretaries, Admin Assistants)
How to Submit Tickets - Video for All Clint ISD Staff
How to Check-In/Check-Out Assets - Video for IIQ Agents
Incident IQ Login
Ready to get started and submit a technology ticket? Click the link above, Sign in to IIQ with your Clint ISD Google Account
Incident IQ Requestor Training
Watch the YouTube Video to see how to:
• Submit a Technology Ticket for Yourself
• Submit on Behalf of Someone Else, and
• Provide more information on a ticket when requested by an agent/technician.
Technical Assistance Center (TAC)
Need more help? Contact the TAC
Mobile App (Feature for Agents)
For Clerks, Field Technicians, Librarians, Tech Coaches and other agents completing tickets or managing assets in Incident IQ.
My Classes (Feature for Teachers)
My Classes is a dynamic tool for teachers within Incident IQ that makes getting tech support for students as easy as taking attendance. Teachers can submit tickets and behalf of students as well as perform regular audits of devices.
Incident IQ ® Academy
Visit the Incident IQ Academy for in-depth training & videos, leverage all the capabilities of the platform.
Learn More - Explore the Menu of topics on the right.
